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            	  <div align="justify">AUC and Google have formed a partnership to enhance communication with new technologies. This conversion program will convert your old-style AUC email account and its e-mail contents to the new <a href="">AUCmail powered by Google</a>. 
           	    Follow the simple instructions, and you will soon have an array of new tools at your fingertips. </div>
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                                        <div class=Section1>

<h4 style='margin:0cm; text-align:justify; text-justify:
inter-ideograph'><span style='mso-fareast-language:EN-US;mso-no-proof:yes'>
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</v:shape></span><!--[if supportFields]><span
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field-separator'></span><![endif]-->
  <span style='mso-field-code:"HYPERLINK \\l \0022_Toc207874366\0022"'><span
class=MsoHyperlink><span style='mso-no-proof:yes'><br />
  Getting started</span></span><span
style='display:none;mso-hide:screen;mso-no-proof:yes'><span style='mso-tab-count:
1 dotted'>. </span></span>
  <!--[if supportFields]><span style='display:none;
mso-hide:screen;mso-no-proof:yes'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874366 \h <span style='mso-element:field-separator'></span></span><![endif]-->
  <span
style='display:none;mso-hide:screen;mso-no-proof:yes'>4
  <!--[if gte mso 9]><xml>
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  <!--[if supportFields]><span style='display:none;
mso-hide:screen;mso-no-proof:yes'><span style='mso-element:field-end'></span></span><![endif]-->
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style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'>
  <o:p></o:p>
  </span></h4>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'>

<a href="#_Toc207874367"><span
style='mso-no-proof:yes'>What are conversations?</span><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874367 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>4<!--[if gte mso 9]><xml>
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display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'>

<a href="#_Toc207874368"><span
style='mso-no-proof:yes'>How do I send a message?</span><span style='color:
windowtext;display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;
text-underline:none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874368 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
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 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003300360038000000</w:data>
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display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874369"><span
style='mso-no-proof:yes'>How do I save a draft?</span><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874369 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>5<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003300360039000000</w:data>
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display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874370"><span
style='mso-no-proof:yes'>How do I use the Contacts list?</span><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874370 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>5<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003300370030000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc3 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874371"><span
style='mso-no-proof:yes'>How do I add people to my Contacts list?</span><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874371 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>5<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003300370031000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc3 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874372"><span
style='mso-no-proof:yes'>How do I edit a contact?</span><span style='color:
windowtext;display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;
text-underline:none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874372 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>6<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003300370032000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc3 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874373"><span
style='mso-no-proof:yes'>How do I delete a contact?</span><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874373 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>6<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003300370033000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc3 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874374"><span
style='mso-no-proof:yes'>How do I search for a contact?</span><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874374 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>6<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003300370034000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc3 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874375"><span
style='mso-no-proof:yes'>How do I send mail to a Contact Group?</span><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874375 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>7<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003300370035000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc3 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874376"><span
style='mso-no-proof:yes'>How to compose a message to a Contact Group:</span><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-tab-count:1 dotted'> </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874376 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>7<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003300370036000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874377"><span
style='mso-no-proof:yes'>How do I use spell check?</span><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874377 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>7<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003300370037000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874378"><span
style='mso-no-proof:yes'>How do I reply to a message or conversation?</span><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874378 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>7<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003300370038000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874379"><span
style='mso-no-proof:yes'>Why is my text purple?</span><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874379 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>8<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003300370039000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874380"><span
style='mso-no-proof:yes'>How do I print an individual message?</span><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874380 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>8<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003300380030000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874381"><span
style='mso-no-proof:yes'>How do I separate messages from my conversations?</span><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874381 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>8<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003300380031000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874382"><span
style='mso-no-proof:yes'>What is 'Reply by Chat'?</span><span style='color:
windowtext;display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;
text-underline:none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874382 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>8<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003300380032000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874383"><span
style='mso-no-proof:yes'>Are there limits for sending mail?</span><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874383 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>9<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003300380033000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874384"><span
style='mso-no-proof:yes'>How do I forward a message?</span><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874384 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>9<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003300380034000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874385"><span
style='mso-no-proof:yes'>What's the maximum message size limit?</span><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874385 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>9<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003300380035000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874386"><span
style='mso-no-proof:yes'>Can I compose messages using different fonts, colors,
and other formatting?</span><span style='color:windowtext;display:none;
mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:none'><span
style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874386 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>10<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003300380036000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874387"><span
style='mso-no-proof:yes'>How do I set up an automatic vacation response?</span><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874387 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>10<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003300380037000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874388"><span
style='mso-no-proof:yes'>How do I add an attachment?</span><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874388 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>11<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003300380038000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874389"><span
style='mso-no-proof:yes'>How do I view attachments?</span><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874389 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>11<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003300380039000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874390"><span
style='mso-no-proof:yes'>Can I send or receive zipped attachments?</span><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874390 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>12<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003300390030000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874391"><span
style='mso-no-proof:yes'>How do I download all files attached to a message?</span><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874391 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>12<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003300390031000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc1 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874392"><span
style='mso-no-proof:yes'>Searching Mail</span><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-tab-count:1 dotted'> </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874392 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>13<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003300390032000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874393"><span
style='mso-no-proof:yes'>How do I use Advanced Search?</span><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874393 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>13<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003300390033000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874394"><span
style='mso-no-proof:yes'>Why are some words highlighted in yellow?</span><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874394 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>15<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003300390034000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874395"><span
style='mso-no-proof:yes'>Does AUCmail search for partial matches?</span><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874395 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>15<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003300390035000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc1 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874396"><span
style='mso-no-proof:yes'>Managing your Messages</span><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874396 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>16<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003300390036000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874397"><span
style='mso-no-proof:yes'>How do I create folders?</span><span style='color:
windowtext;display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;
text-underline:none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874397 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>16<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003300390037000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874398"><span
style='mso-no-proof:yes'>How do I use labels?</span><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874398 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>16<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003300390038000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874399"><span
style='mso-no-proof:yes'>How do I search on a label that's more than one word?</span><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874399 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>17<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003300390039000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc1 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874400"><span
style='mso-no-proof:yes'>Archive</span><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874400 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>18<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003400300030000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874401"><span
style='mso-no-proof:yes'>About Archive and All Mail</span><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-tab-count:1 dotted'> </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874401 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>18<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003400300031000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874402"><span
style='mso-no-proof:yes'>What does it mean to archive mail?</span><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874402 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>18<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003400300032000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874403"><span
style='mso-no-proof:yes'>How do I un-archive messages?</span><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874403 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>18<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003400300033000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874404"><span
style='mso-no-proof:yes'>How do I set up filters?</span><span style='color:
windowtext;display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;
text-underline:none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874404 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>18<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003400300034000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc1 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874405"><span
style='mso-no-proof:yes'>Spam and Antivirus</span><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874405 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>20<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003400300035000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874406"><span
style='mso-no-proof:yes'>How does anti-virus scanning work?</span><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874406 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>20<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003400300036000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874407"><span
style='mso-no-proof:yes'>Can I turn off anti-virus scanning?</span><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874407 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>21<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003400300037000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874408"><span
style='mso-no-proof:yes'>Can I download an infected attachment?</span><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874408 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>21<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003400300038000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874409"><span
style='mso-no-proof:yes'>How do I get rid of SPAM?</span><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874409 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>21<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003400300039000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874410"><span
style='mso-no-proof:yes'>How do I prevent mail from being marked as SPAM?</span><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874410 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>21<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003400310030000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874411"><span
style='mso-no-proof:yes'>What should I do if a message is improperly marked as
SPAM?</span><span style='color:windowtext;display:none;mso-hide:screen;
mso-no-proof:yes;text-decoration:none;text-underline:none'><span
style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874411 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>21<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003400310031000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874412"><span
style='mso-no-proof:yes'>What happens when I click 'Report SPAM'?</span><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874412 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>22<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003400310032000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874413"><span
style='mso-no-proof:yes'>How do I block email from a sender?</span><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874413 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>22<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003400310033000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874414"><span
style='mso-no-proof:yes'>Why Am I Getting Spam from aucegypt.edu e-mail
address?</span><span style='color:windowtext;display:none;mso-hide:screen;
mso-no-proof:yes;text-decoration:none;text-underline:none'><span
style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874414 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>22<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003400310034000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874415"><span
style='mso-no-proof:yes'>Reporting Phishing</span><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874415 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>23<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003400310035000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc1 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874416"><span
style='mso-no-proof:yes'>POP3 &amp; IMAP setup instructions:</span><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-tab-count:1 dotted'> </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874416 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>24<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003400310036000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc1 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874417"><span
style='mso-no-proof:yes'>Frequently Asked Questions</span><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874417 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>25<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003400310037000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874418"><span
style='mso-no-proof:yes'>What if I already have a Gmail account, or Yahoo or
HotMail?</span><span style='color:windowtext;display:none;mso-hide:screen;
mso-no-proof:yes;text-decoration:none;text-underline:none'><span
style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874418 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>25<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003400310038000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874419"><span
style='mso-no-proof:yes'>Where and how do I apply?</span><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874419 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>25<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003400310039000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874420"><span
style='mso-no-proof:yes'>What if I like my current e-mail software?</span><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874420 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>25<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003400320030000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874421"><span
style='mso-no-proof:yes'>What are &quot;conversations,&quot; and why don't I
have folders?</span><span style='color:windowtext;display:none;mso-hide:screen;
mso-no-proof:yes;text-decoration:none;text-underline:none'><span
style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874421 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>25<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003400320031000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874422"><span
style='mso-no-proof:yes'>How much storage do I have available?</span><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874422 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>26<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003400320032000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874423"><span
style='mso-no-proof:yes'>How does archiving work?</span><span style='color:
windowtext;display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;
text-underline:none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874423 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>26<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003400320033000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874424"><span
style='mso-no-proof:yes'>Can I retrieve an archived or deleted message or
conversation?</span><span style='color:windowtext;display:none;mso-hide:screen;
mso-no-proof:yes;text-decoration:none;text-underline:none'><span
style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874424 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>26<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003400320034000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874425"><span
style='mso-no-proof:yes'>How is spam handled?</span><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874425 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>26<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003400320035000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874426"><span
style='mso-no-proof:yes'>Won't e-mail be more susceptible to network problems?</span><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874426 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>26<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003400320036000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874427"><span
style='mso-no-proof:yes'>What about losing my connection or having a computer
crash while composing a message?</span><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-tab-count:1'>&nbsp; </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874427 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>27<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003400320037000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874428"><span
style='mso-no-proof:yes'>I'm a new student and I don't have an AUCmail. How can
I get an AUCmail?</span><span style='color:windowtext;display:none;mso-hide:
screen;mso-no-proof:yes;text-decoration:none;text-underline:none'><span
style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874428 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>27<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003400320038000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874429"><span
style='mso-no-proof:yes'>Who are eligible for an AUCmail account?</span><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874429 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>27<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003400320039000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc2 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874430"><span
style='mso-no-proof:yes'>For how long can I keep my AUCmail account?</span><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-tab-count:1 dotted'>. </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874430 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>27<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003400330030000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoToc1 style='tab-stops:right dotted 431.5pt'><a href="#_Toc207874431"><span
style='mso-no-proof:yes'>References:</span><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-tab-count:1 dotted'> </span></span><!--[if supportFields]><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'><span style='mso-element:field-begin'></span>
PAGEREF _Toc207874431 \h <span style='mso-element:field-separator'></span></span><![endif]--><span
style='color:windowtext;display:none;mso-hide:screen;mso-no-proof:yes;
text-decoration:none;text-underline:none'>28<!--[if gte mso 9]><xml>
 <w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F0054006F0063003200300037003800370034003400330031000000</w:data>
</xml><![endif]--></span><!--[if supportFields]><span style='color:windowtext;
display:none;mso-hide:screen;mso-no-proof:yes;text-decoration:none;text-underline:
none'><span style='mso-element:field-end'></span></span><![endif]--></a><span
style='font-size:11.0pt;font-family:Calibri;mso-fareast-font-family:Arial, Helvetica, sans-serif;
mso-bidi-font-family:Arial;mso-fareast-language:EN-US;mso-no-proof:yes'><o:p></o:p></span></p>

<p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'><!--[if supportFields]><span
style='mso-element:field-end'></span><![endif]--><o:p>&nbsp;</o:p></p>

<b><span style='font-size:16.0pt;font-family:Cambria;mso-fareast-font-family:
Arial, Helvetica, sans-serif;mso-bidi-font-family:Arial, Helvetica, sans-serif;mso-font-kerning:16.0pt;
mso-ansi-language:EN-US;mso-fareast-language:KO'><br clear=ALL
style='page-break-before:always'>
</span></b>

<h1 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874366">Getting
started</a></h1>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><b><o:p>&nbsp;</o:p></b></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><b>Inbox:<o:p></o:p></b></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>Think of your Inbox as a control panel for your email.&nbsp; AUCmail
messages are grouped into 'conversations' so that all follow-ups and responses
appear as a single line in your Inbox. </p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong><o:p>&nbsp;</o:p></strong></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong>Here is how to interpret the columns in your Inbox:</strong>
</p>

<ul style='margin-top:0cm' type=disc>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l28 level1 lfo13;tab-stops:list 36.0pt'>Use the check boxes to
     select conversations, and then perform actions on those selected
     conversations. </li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l28 level1 lfo13;tab-stops:list 36.0pt'>Add stars to important
     messages or conversations. You can view all your starred mail by clicking
     Starred. </li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l28 level1 lfo13;tab-stops:list 36.0pt'>Names of message senders
     are listed on the left.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l28 level1 lfo13;tab-stops:list 36.0pt'>Unread messages are
     bolded.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l28 level1 lfo13;tab-stops:list 36.0pt'>The total number of
     messages is listed in parentheses.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l28 level1 lfo13;tab-stops:list 36.0pt'>All labels appear in the
     bottom left corner.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l28 level1 lfo13;tab-stops:list 36.0pt'>AUCmail displays snippets
     -- a line of text next to each message that reveals a bit of the content
     of the most recent message.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l28 level1 lfo13;tab-stops:list 36.0pt'>The time or date the most
     recent message in a conversation arrived is displayed on the far right of
     a conversation line.&nbsp; Dates appear when messages are older than 24
     hours.</li>
</ul>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874367">What are
conversations?</a> </h2>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>AUCmail groups all reply messages with their original message,
creating a conversation.&nbsp;&nbsp; For example imagine that you are planning
to have dinner with three of your closest friends. You send all three a message
asking for restaurant suggestions. With AUCmail, each of your friends'
responses will be grouped with your original message, creating a single
conversation in your Inbox. This puts the entire conversation in context and
makes your Inbox easier to manage. </p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>In other email systems, each of your friends' responses appear
as a separate message in your Inbox, forcing you to wade through all your mail
to follow the conversation. AUCmail makes it much easier -- you can view all
your dinner plan messages at once. </p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>When you open one message in a conversation, all of your
related messages will be stacked neatly on top of each other, like a deck of
cards. We call this Conversation View. In Conversation View, each new message
is stacked on top of the ones that arrived before it, so that the newest
message is always the one you see first. </p>

<p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'><span
style='mso-bidi-font-size:10.0pt'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'><span
style='mso-bidi-font-size:10.0pt'><o:p>&nbsp;</o:p></span></p>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874368">How do I
send a message?</a> </h2>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>Click 'Compose Mail' to create a new message. You can select
addresses from your contacts list or type the address in the 'To:,' 'Cc:,' or
'Bcc:' fields. When you begin to type an address in these fields, AUCmail will
suggest complete addresses from your Contacts list. </p>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874369">How do I
save a draft?</a> </h2>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>Do not worry about losing messages as you compose them -- AUCmail
automatically saves drafts every few minutes. If you would like to save a draft
manually, just click Save Now above the message that you are composing, or
press Ctrl+S when your cursor is in any of the text fields (Cmd+S for Macintosh
users). </p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><b><o:p>&nbsp;</o:p></b></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><b>To retrieve a draft: <o:p></o:p></b></p>

<ol style='margin-top:0cm' start=1 type=1>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l42 level1 lfo14;tab-stops:list 36.0pt'>Click Drafts along the left
     side of any AUCmail page. </li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l42 level1 lfo14;tab-stops:list 36.0pt'>Click the message you
     would like to continue composing. </li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l42 level1 lfo14;tab-stops:list 36.0pt'>Edit the message, and
     click Send, Save Changes, or Discard. </li>
</ol>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong><o:p>&nbsp;</o:p></strong></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong>If you would like to delete a draft:</strong> </p>

<ol style='margin-top:0cm' start=1 type=1>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l3 level1 lfo15;tab-stops:list 36.0pt'>Click Drafts along the
     left side of any AUCmail page.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l3 level1 lfo15;tab-stops:list 36.0pt'>Check the box next to the
     message you would like to delete.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l3 level1 lfo15;tab-stops:list 36.0pt'>Click Discard Drafts near
     the top of the page. Your draft will be permanently removed.&nbsp; </li>
</ol>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874370">How do I
use the Contacts list?</a></h2>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>Your Contacts list is similar to an online address book. You
can store contact information for thousands of people and every time you send a
message to a new email address, AUCmail will automatically update your Contacts
list for you. You can even use AUCmail to search to find specific contacts. </p>

<p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'><span
style='mso-bidi-font-size:10.0pt'><o:p>&nbsp;</o:p></span></p>

<h3 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874371">How do I
add people to my Contacts list?</a></h3>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong><o:p>&nbsp;</o:p></strong></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong>To add a contact:</strong> </p>

<ol style='margin-top:0cm' start=1 type=1>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l40 level1 lfo16;tab-stops:list 36.0pt'>Click Contacts along the
     left side of any AUCmail page. </li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l40 level1 lfo16;tab-stops:list 36.0pt'>Click Create Contact. </li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l40 level1 lfo16;tab-stops:list 36.0pt'>Enter your contact's
     information in the appropriate fields. </li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l40 level1 lfo16;tab-stops:list 36.0pt'>Click Save to add your
     contact. </li>
</ol>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>To enter additional information, click Add More Contact
Info.&nbsp; Enter your contact's information in the appropriate fields and
click Save. </p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>AUCmail automatically adds email addresses to your Contacts
list each time you use the Reply, Reply to all, or Forward functions to send
messages to addresses not previously stored in your Contacts list. Also, each
time you unmark a message as Spam, AUCmail automatically updates your Contacts
list so that future messages from that sender are received in your Inbox. You
can always edit any contact's information, or delete the entry altogether. </p>

<ol style='margin-top:0cm' start=1 type=1>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l12 level1 lfo17;tab-stops:list 36.0pt'>You can also add a
     sender's email address to your Contacts list from any message. Here's how:
     </li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l12 level1 lfo17;tab-stops:list 36.0pt'>Open the message from the
     sender whose information you would like to add to your Contacts list. </li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l12 level1 lfo17;tab-stops:list 36.0pt'>Click the down arrow next
     to Reply, at the top-right of the message pane. </li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l12 level1 lfo17;tab-stops:list 36.0pt'>Click Add sender to
     Contacts list.</li>
</ol>

<h3 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h3>

<p class=MsoNormal><o:p>&nbsp;</o:p></p>

<h3 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874372">How do I
edit a contact?</a> </h3>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>It's easy to edit your contacts. </p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong>Here's how:</strong> </p>

<ol style='margin-top:0cm' start=1 type=1>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l1 level1 lfo18;tab-stops:list 36.0pt'>Log in to your AUCmail
     (http://mail.aucegypt.edu) account. </li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l1 level1 lfo18;tab-stops:list 36.0pt'>Click Contacts on the left
     side of any AUCmail page. </li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l1 level1 lfo18;tab-stops:list 36.0pt'>Click the name of the
     contact you would like to edit. </li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l1 level1 lfo18;tab-stops:list 36.0pt'>Click edit contact
     information. </li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l1 level1 lfo18;tab-stops:list 36.0pt'>Edit the desired field(s).</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l1 level1 lfo18;tab-stops:list 36.0pt'>Click Save.&nbsp; </li>
</ol>

<h3 style='margin:0cm;margin-bottom:.0001pt'><span style='font-weight:normal'><o:p>&nbsp;</o:p></span></h3>

<p class=MsoNormal><o:p>&nbsp;</o:p></p>

<h3 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874373">How do I
delete a contact?</a> </h3>

<p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'><o:p>&nbsp;</o:p></p>

<p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>It's
easy to delete contacts from your list. </p>

<p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'><b><o:p>&nbsp;</o:p></b></p>

<p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'><b>Here's
how to delete contacts:</b> </p>

<ol style='margin-top:0cm' start=1 type=1>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l5 level1 lfo19;tab-stops:list 36.0pt'>Click Contacts on the left
     side of any AUCmail page. </li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l5 level1 lfo19;tab-stops:list 36.0pt'>Check the box next to the
     entry you would like to delete.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l5 level1 lfo19;tab-stops:list 36.0pt'>Click Delete at the top of
     the page.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l5 level1 lfo19;tab-stops:list 36.0pt'>Click OK.</li>
</ol>

<h3 style='margin:0cm;margin-bottom:.0001pt'><span style='font-weight:normal'><o:p>&nbsp;</o:p></span></h3>

<h3 style='margin:0cm;margin-bottom:.0001pt'><span style='font-weight:normal'><o:p>&nbsp;</o:p></span></h3>

<h3 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874374">How do I
search for a contact?</a></h3>

<p class=MsoNormal><i>AUCmail Search is as easy as using Google Search! <o:p></o:p></i></p>

<ol style='margin-top:0cm' start=1 type=1>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l2 level1 lfo20;tab-stops:list 36.0pt'>Log in to your AUCmail (<a
     href="http://myemail.lakeheadu.ca/">http://mail.aucegypt.edu/</a>) account.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l2 level1 lfo20;tab-stops:list 36.0pt'>Click Contacts along the
     left side of any AUCmail page.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l2 level1 lfo20;tab-stops:list 36.0pt'>Enter the name or address
     you are searching for in the search box.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l2 level1 lfo20;tab-stops:list 36.0pt'>Click Search Contacts. </li>
</ol>

<p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'><b><o:p>&nbsp;</o:p></b></p>

<p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'><b>Keep
these tips in mind when searching for contacts:</b> </p>

<ul style='margin-top:0cm' type=disc>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l18 level1 lfo21;tab-stops:list 36.0pt'>You can use prefixes.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l18 level1 lfo21;tab-stops:list 36.0pt'>You can search by a
     person's first and/or last name.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l18 level1 lfo21;tab-stops:list 36.0pt'>You can search by domain
     or username. For example, searching for <a
     href="mailto:%27@lakeheadu.ca%27">'@aucegypt.edu'</a> will return all
     contacts with a AUCmail account.</li>
</ul>

<h3 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874375">How do I
send mail to a Contact Group?</a> </h3>

<p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'><o:p>&nbsp;</o:p></p>

<p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>Contact
Groups make it easy to send one message to lots of people. </p>

<p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'><b><o:p>&nbsp;</o:p></b></p>

<p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'><b>Here's
how to address a message to a Contact Group once you have created it:</b> </p>

<ol style='margin-top:0cm' start=1 type=1>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l21 level1 lfo22;tab-stops:list 36.0pt'>Log in to your AUCmail
     account (http://mail.aucegypt.edu).</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l21 level1 lfo22;tab-stops:list 36.0pt'>Click Compose.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l21 level1 lfo22;tab-stops:list 36.0pt'>In the To: field, enter
     the first few letters of the name of the Contact Group to which you would
     like to send the message.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l21 level1 lfo22;tab-stops:list 36.0pt'>Select your Contact Group
     for the list of addresses AUCmail auto-complete feature suggests. </li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l21 level1 lfo22;tab-stops:list 36.0pt'>Compose your mail! </li>
</ol>

<p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'><o:p>&nbsp;</o:p></p>

<p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>You
can also compose messages to a Contact Group from within the Groups tab. </p>

<h3 style='margin:0cm;margin-bottom:.0001pt'><span style='font-weight:normal'><o:p>&nbsp;</o:p></span></h3>

<p class=MsoNormal><o:p>&nbsp;</o:p></p>

<h3 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874376">How to
compose a message to a Contact Group:</a> </h3>

<ol style='margin-top:0cm' start=1 type=1>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l14 level1 lfo23;tab-stops:list 36.0pt'>Click Contacts along the
     left side of any AUCmail page.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l14 level1 lfo23;tab-stops:list 36.0pt'>Open the Groups tab, and
     check the box next to the name of the Group to which you would like to
     send a message.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l14 level1 lfo23;tab-stops:list 36.0pt'>Click Compose along the
     top of the page.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l14 level1 lfo23;tab-stops:list 36.0pt'>Compose your mail!</li>
</ol>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874377">How do I
use spell check?</a> </h2>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>It's easy to check your spelling while composing AUCmail
messages. </p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong><o:p>&nbsp;</o:p></strong></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong>Here's how:</strong> </p>

<ol style='margin-top:0cm' start=1 type=1>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l11 level1 lfo24;tab-stops:list 36.0pt'>Click 'Check spelling'
     along the top of the message you are composing.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l11 level1 lfo24;tab-stops:list 36.0pt'>Click the misspelled word
     (highlighted in yellow) to see</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l11 level1 lfo24;tab-stops:list 36.0pt'>AUCmail suggestions for
     similar words.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l11 level1 lfo24;tab-stops:list 36.0pt'>Select a suggested word
     from the list to replace the misspelled word.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l11 level1 lfo24;tab-stops:list 36.0pt'>Click 'Done' along the
     top of the message to continue composing, or click 'Send' to send your
     message. </li>
</ol>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>AUCmail spellchecker operates in the same language you have
selected for your interface. If you compose a message in a language other than
your interface language, you can check the spelling of that message as well -
just click the arrow next to 'Check spelling' to select the appropriate
language. </p>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874378">How do I
reply to a message or conversation?</a></h2>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>Click 'Reply' to reply only to the message sender, or 'Reply
All' to reply to everyone who received the message. To reply to a message in
the middle of a conversation, click on the 'Reply' link at the bottom of the
message's card. </p>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874379">Why is my
text purple?</a></h2>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>AUCmail displays in purple any text quoted from previous
messages, making it easier to recognize information from past messages while
participating in a conversation. </p>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874380">How do I
print an individual message?</a></h2>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>Just click the down arrow next to Reply, at the top-right of
the message you want to print, and select Print. </p>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874381">How do I
separate messages from my conversations?</a></h2>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>Messages grouped together in a conversation cannot be
ungrouped. </p>

<p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'><span
style='mso-bidi-font-size:10.0pt'><o:p>&nbsp;</o:p></span></p>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874382">What is
'Reply by Chat'?</a></h2>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>Reply by chat lets you and your contacts discuss an email you
have sent or received. If you have enabled the Save chat history option in your
account, it also groups your chat history in the same conversation as the
message you are chatting about. This way, you can keep all of your
communications in context. </p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong><o:p>&nbsp;</o:p></strong></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong>Here's how to reply by chat:</strong> </p>

<ol style='margin-top:0cm' start=1 type=1>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l23 level1 lfo25;tab-stops:list 36.0pt'>Log in to your AUCmail
     account (http://mail.aucegypt.edu).</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l23 level1 lfo25;tab-stops:list 36.0pt'>Open the message you
     would like to chat about, and make sure the sender is online and available
     to chat.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l23 level1 lfo25;tab-stops:list 36.0pt'>Click Reply by chat at
     the bottom of the message.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l23 level1 lfo25;tab-stops:list 36.0pt'>A new chat window will
     open displaying the subject of the email that you are discussing. </li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l23 level1 lfo25;tab-stops:list 36.0pt'>Click the X in the
     top-right corner of the chat window when you are done discussing the
     e-mail. </li>
</ol>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>Chat histories are only grouped with conversations when you
use the Reply by chat feature. If you close a chat window after you discuss an
email with someone, and then initiate a new chat, your chat history will not be
grouped with a conversation.&nbsp; </p>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874383">Are there
limits for sending mail?</a></h2>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>AUCmail has a number of sending limits in place to prevent
abuse of our system, and to help fight spam. If you reach one of AUCmail
limits, you will be temporarily unable to send mail. This limit is generally
removed within 24 hours. If you are still unable to send after 24 hours of
inactivity, please contact us and we will investigate further. </p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong><o:p>&nbsp;</o:p></strong></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong>Common causes include:</strong> </p>

<ul style='margin-top:0cm' type=disc>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l36 level1 lfo26;tab-stops:list 36.0pt'>Sending a message to more
     than 500 recipients. You can send a single message to a maximum of 500
     recipients through the web interface, or up to 100 recipients when using
     POP access. Their email addresses can be distributed among the To, Cc, and
     Bcc fields. If you communicate with the same group of people on a regular
     basis, you might be interested in Google Groups.</li>
</ul>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874384">How do I
forward a message?</a> </h2>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong><o:p>&nbsp;</o:p></strong></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong>To forward an individual message:</strong> </p>

<ol style='margin-top:0cm' start=1 type=1>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l9 level1 lfo27;tab-stops:list 36.0pt'>Open the appropriate
     conversation and select the message to forward.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l9 level1 lfo27;tab-stops:list 36.0pt'>Click Forward from the
     bottom of the message card.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l9 level1 lfo27;tab-stops:list 36.0pt'>Enter the email
     address(es) to which the email should be forwarded, and add any notes in
     the message field. If the message has attachments, you can choose not to
     forward them by deselecting the checkbox next to the filename below the
     Subject field.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l9 level1 lfo27;tab-stops:list 36.0pt'>Click Send. </li>
</ol>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong><o:p>&nbsp;</o:p></strong></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong>To forward an entire conversation:</strong> </p>

<ol style='margin-top:0cm' start=1 type=1>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l34 level1 lfo28;tab-stops:list 36.0pt'>Open the appropriate
     conversation.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l34 level1 lfo28;tab-stops:list 36.0pt'>Click Forward all from
     the right side of the Conversation View. </li>
</ol>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>Forwarding an entire conversation will add all messages from a
conversation into a single message. Each message will be clearly marked, and
will be listed in order from oldest to most recent. </p>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874385">What's the
maximum message size limit?</a></h2>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>You can send and receive messages up to 20 megabytes (MB) in
size, including attachments. Incoming messages over 20 MB will be returned to
the sender without being delivered to you. </p>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874386">Can I
compose messages using different fonts, colors, and other formatting?</a></h2>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong><o:p>&nbsp;</o:p></strong></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong>Yes.</strong> You can customize AUCmail messages with
rich formatting. Add color to your greetings, underline key points, or make
your words bold. </p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong><o:p>&nbsp;</o:p></strong></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong>Here's how to enhance your messages:</strong> </p>

<ol style='margin-top:0cm' start=1 type=1>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l37 level1 lfo29;tab-stops:list 36.0pt'>Click 'Compose Mail' at
     the top of any AUCmail page.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l37 level1 lfo29;tab-stops:list 36.0pt'>Click the icon for the
     formatting feature you would like to use in the formatting toolbar above
     the compose window. If you do not see any icons, click 'Rich formatting
     &gt;&gt;' to display all formatting options.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l37 level1 lfo29;tab-stops:list 36.0pt'>Type your message!
     (Please note that AUCmail doesn't recognize HTML tags inserted in the body
     of a message.) </li>
</ol>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong>*</strong> If you decide you would like to write a
message in plain text format, just click '&lt;&lt; Plain text' along the top of
the compose window. </p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong><o:p>&nbsp;</o:p></strong></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong>Formatting Options:</strong> </p>

<ul style='margin-top:0cm' type=disc>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l10 level1 lfo30;tab-stops:list 36.0pt'><em><b>Bold</b></em> -
     bold all or some of your message </li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l10 level1 lfo30;tab-stops:list 36.0pt'><em><b>Italics</b></em> -
     italicize all or some of your message</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l10 level1 lfo30;tab-stops:list 36.0pt'><em><b>Underline</b></em>
     - underline all or some of your message</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l10 level1 lfo30;tab-stops:list 36.0pt'><em><b>Font</b></em> -
     select a special font</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l10 level1 lfo30;tab-stops:list 36.0pt'><em><b>Font Size</b></em>
     - change the font size of all or some text </li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l10 level1 lfo30;tab-stops:list 36.0pt'><em><b>Font Color</b></em>
     - change the color of all or some text </li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l10 level1 lfo30;tab-stops:list 36.0pt'><em><b>Highlight Color</b></em>
     - highlight the text of a message</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l10 level1 lfo30;tab-stops:list 36.0pt'><em><b>Remove Formatting</b></em>
     - remove formatting from selected text</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l10 level1 lfo30;tab-stops:list 36.0pt'><em><b>Hyperlink Text</b></em>
     - hyperlink the selected text</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l10 level1 lfo30;tab-stops:list 36.0pt'><em><b>Numbered List</b></em>
     - create a numbered list in your message</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l10 level1 lfo30;tab-stops:list 36.0pt'><em><b>Bulleted List</b></em>
     - create a bulleted list in your message</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l10 level1 lfo30;tab-stops:list 36.0pt'><em><b>Indent Less</b></em>
     - move text closer to the left of the page </li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l10 level1 lfo30;tab-stops:list 36.0pt'><em><b>Indent More</b></em>
     - indent text further to the right of the page</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l10 level1 lfo30;tab-stops:list 36.0pt'><em><b>Quote Text</b></em>
     - format a block of text as a quote</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l10 level1 lfo30;tab-stops:list 36.0pt'><em><b>Left Align</b></em>
     - align text along the left side of the page</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l10 level1 lfo30;tab-stops:list 36.0pt'><em><b>Center Align</b></em>
     - align text in the center of the page</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l10 level1 lfo30;tab-stops:list 36.0pt'><em><b>Right Align</b></em>
     - align text along the right side of the page</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l10 level1 lfo30;tab-stops:list 36.0pt'><em><b>Right to left </b></em>*
     - changes the directionality of text composing</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l10 level1 lfo30;tab-stops:list 36.0pt'><em><b>Left to right</b></em>
     * - changes the directionality of text composing</li>
</ul>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874387">How do I
set up an automatic vacation response?</a></h2>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>Going on vacation? No access to the Internet? No problem! Use AUCmail
vacation responder to let people know you will not be able to get back to them
right away. </p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>You can set up a vacation response in your AUCmail account
that will automatically reply to anyone who emails you. While the vacation
responder is enabled, AUCmail will send a response to anyone who contacts you. </p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong>*</strong> If that person contacts you again after
four days and your vacation responder is still enabled, AUCmail will send
another vacation response to remind the person that you are away from your
email. </p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong><o:p>&nbsp;</o:p></strong></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong>Here's how to let people know you cannot respond right
away:</strong> </p>

<ol style='margin-top:0cm' start=1 type=1>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l8 level1 lfo31;tab-stops:list 36.0pt'>Log in to your AUCmail
     account (http://mail.aucegypt.edu).</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l8 level1 lfo31;tab-stops:list 36.0pt'>Click 'Settings' along the
     top of any AUCmail page.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l8 level1 lfo31;tab-stops:list 36.0pt'>From the 'General' tab,
     select 'Vacation responder on' in the 'Vacation responder:' section.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l8 level1 lfo31;tab-stops:list 36.0pt'>Enter the subject and body
     of your message in the 'Subject:' and 'Message:' fields.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l8 level1 lfo31;tab-stops:list 36.0pt'>If you have enabled a personalized
     signature in your account, AUCmail will automatically append it to the
     bottom of your vacation response.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l8 level1 lfo31;tab-stops:list 36.0pt'>Check the box next to
     'Only send a response to people in my Contacts' if you do not want
     everyone who emails you to know that you are away from your mail.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l8 level1 lfo31;tab-stops:list 36.0pt'>Click 'Save Changes.' </li>
</ol>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>While the vacation responder is enabled, you will see a banner
across the top of your AUCmail account, displaying the subject of your vacation
response. To stop AUCmail from automatically sending the response, click 'end
now' within the banner. Or, if you would like to edit the response, click
'vacation settings.' </p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong>*</strong> Keep in mind that your vacation response
will start over each time you edit it -- if someone receives your initial
vacation response, and then emails you again after you have edited the subject
or body of the message, he or she will receive the edited response, too. </p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>Messages classified as spam and messages addressed to a
mailing list you subscribe to will not receive a vacation response. </p>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874388">How do I
add an attachment?</a></h2>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong><o:p>&nbsp;</o:p></strong></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong>To attach a file to a message you are composing,
follow these steps:</strong> </p>

<ol style='margin-top:0cm' start=1 type=1>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l33 level1 lfo32;tab-stops:list 36.0pt'>Click 'Attach a file'
     under the subject field.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l33 level1 lfo32;tab-stops:list 36.0pt'>Browse through your files
     and click the name of the file you would like to attach.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l33 level1 lfo32;tab-stops:list 36.0pt'>Click 'Open.' </li>
</ol>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>If you would like to remove a file you have attached to a
message, click 'remove.' </p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>To attach another file, click 'Attach another file.' </p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>Keep in mind that you cannot send executable files (.exe) or
messages larger than 10MB. </p>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874389">How do I
view attachments?</a> </h2>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>There are a few different ways you can view attachments in AUCmail.
</p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong><o:p>&nbsp;</o:p></strong></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong>Here's how to view an attachment in its original
format:</strong> </p>

<ol style='margin-top:0cm' start=1 type=1>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l27 level1 lfo33;tab-stops:list 36.0pt'>Open the message
     containing an attachment.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l27 level1 lfo33;tab-stops:list 36.0pt'>Click 'Download' at the
     bottom of the message.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l27 level1 lfo33;tab-stops:list 36.0pt'>Choose to 'Open' or
     'Save' the file. Opening the file displays the attachment in a new window.
     When you are finished reading the attached file, close the new browser
     window to return to AUCmail. </li>
</ol>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>If you would like the contents of your attachment to appear in
a new browser window without having to download the file, view the attachment
as HTML. </p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong><o:p>&nbsp;</o:p></strong></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong>Here's how to view an attachment as HTML:</strong> </p>

<ol style='margin-top:0cm' start=1 type=1>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l29 level1 lfo34;tab-stops:list 36.0pt'>Open the message
     containing an attachment.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l29 level1 lfo34;tab-stops:list 36.0pt'>Click 'View as HTML' at
     the bottom of the message.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l29 level1 lfo34;tab-stops:list 36.0pt'>When you are finished
     reading the attached file, close the new browser window to return to AUCmail
     . </li>
</ol>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>Viewing attachments as HTML is a quick and easy alternative to
downloading files. You can view the following types of files as HTML: <span
style="mso-spacerun: yes">&nbsp;</span>.pdf, .doc, .xls, .ppt, .rtf, .sxw,
.sxc, .sxi,</p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><span style="mso-spacerun: yes">&nbsp;</span>.sdw, .sdc, .sdd,
and .wml. </p>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874390">Can I send
or receive zipped attachments?</a></h2>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>AUCmail allows you to send and receive zipped attachments, as
long as they do not contain executable (.exe) files.&nbsp; AUCmail rejects all
executable files as a security measure to block potential viruses. </p>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874391">How do I
download all files attached to a message?</a></h2>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>AUCmail makes it easy to download multiple files attached to
one message. When you receive a message with more than one attachment, you can
download them all at once, in a zip file. Just click 'Download all attachments'
at the bottom of your message, and follow the prompts. </p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>You can save your new zip file with all the attachments to
your computer, or you can open it without saving. </p>

<b><span style='font-size:16.0pt;font-family:Cambria;mso-fareast-font-family:
Arial, Helvetica, sans-serif;mso-bidi-font-family:Arial, Helvetica, sans-serif;mso-font-kerning:16.0pt;
mso-ansi-language:EN-US;mso-fareast-language:KO'><br clear=ALL
style='page-break-before:always'>
</span></b>

<h1 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874392">Searching
Mail</a></h1>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874393">How do I
use Advanced Search?</a></h2>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>Advanced search operators are query words or symbols that perform
special actions in AUCmail&nbsp; search. These operators allow you to find what
you are looking for quickly and accurately. They can also be used to set up
filters so you can organize your Inbox automatically. Some of the most useful
operators are listed below. </p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>You can also use advanced search operators by clicking on Show
search options beneath the AUCmail search box. </p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></p>

<table class=MsoNormalTable border=1 cellspacing=3 cellpadding=0
 style='mso-cellspacing:3.0pt;mso-padding-alt:3.0pt 3.0pt 3.0pt 3.0pt'>
 <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'>
  <td style='background:#002485;padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'><strong><span
  style='color:white'>OPERATOR</span></strong><span style='color:white'><o:p></o:p></span></p>
  </td>
  <td style='background:#002485;padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'><strong><span
  style='color:white'>DEFINITIONS</span></strong><span style='color:white'><o:p></o:p></span></p>
  </td>
  <td style='background:#002485;padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'><strong><span
  style='color:white'>EXAMPLE(S)</span></strong><span style='color:white'><o:p></o:p></span></p>
  </td>
 </tr>
 <tr style='mso-yfti-irow:1'>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>from:</p>
  </td>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>Used
  to specify the sender &nbsp;</p>
  </td>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>Example
  - from:amyMeaning - Messages from Amy</p>
  </td>
 </tr>
 <tr style='mso-yfti-irow:2'>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>to:</p>
  </td>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>Used
  to specify a recipient</p>
  </td>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>Example
  - to:davidMeaning - All messages that were sent to David (by you or someone
  else)</p>
  </td>
 </tr>
 <tr style='mso-yfti-irow:3'>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>subject:
  </p>
  </td>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>Search
  for words in the subject line </p>
  </td>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>Example
  - subject:dinnerMeaning - Messages that have the word &quot;dinner&quot; in
  the subject</p>
  </td>
 </tr>
 <tr style='mso-yfti-irow:4'>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>OR
  </p>
  </td>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>Search
  for messages matching term A or term B**OR must be in all caps</p>
  </td>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>Example
  - from:amy OR from:davidMeaning - Messages from Amy or from David</p>
  </td>
 </tr>
 <tr style='mso-yfti-irow:5'>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>(hyphen)</p>
  </td>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>Used
  to exclude messages from your search &nbsp;</p>
  </td>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>Example
  - dinner -movieMeaning - Messages that contain the word &quot;dinner&quot; but
  do not contain the word &quot;movie&quot;</p>
  </td>
 </tr>
 <tr style='mso-yfti-irow:6'>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>label:</p>
  </td>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>Search
  for messages by label**There isn't a search operator for unlabeled messages
  &nbsp;</p>
  </td>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>Example
  - from:amy label:friendsMeaning - Messages from Amy that have the label
  &quot;friends&quot; Example - from:david label:my-familyMeaning - Messages
  from David that have the label &quot;My Family&quot; &nbsp;</p>
  </td>
 </tr>
 <tr style='mso-yfti-irow:7'>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>has:attachment</p>
  </td>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>Search
  for messages with an attachment</p>
  </td>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>Example
  - from:david has:attachment Meaning - Messages from David that have an
  attachment</p>
  </td>
 </tr>
 <tr style='mso-yfti-irow:8'>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>filename:
  &nbsp;</p>
  </td>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>Search
  for an attachment by name or type &nbsp;</p>
  </td>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>Example
  - filename:physicshomework.txtMeaning - Messages with an attachment named
  &quot;physicshomework.txt&quot;Example - label:work filename:pdfMeaning -
  Messages labeled &quot;work&quot; that also have a PDF file as an attachment
  &nbsp;</p>
  </td>
 </tr>
 <tr style='mso-yfti-irow:9'>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>&quot;
  &quot;(quotes) &nbsp;</p>
  </td>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>Used
  to search for an exact phrase**Capitalization isn't taken into consideration
  &nbsp;</p>
  </td>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>Example
  - &quot;i'm feeling lucky&quot;Meaning - Messages containing the phrase
  &quot;i'm feeling lucky&quot; or &quot;I'm feeling lucky&quot;Example -
  subject:&quot;dinner and a movie&quot;Meaning - Messages containing the
  phrase &quot;dinner and a movie&quot; in the subject &nbsp;</p>
  </td>
 </tr>
 <tr style='mso-yfti-irow:10'>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>(
  ) &nbsp;</p>
  </td>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>Used
  to group words Used to specify terms that shouldn't be excluded &nbsp;</p>
  </td>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>Example
  - from:amy(dinner OR movie)Meaning - Messages from Amy that contain either
  the word &quot;dinner&quot; or the word &quot;movie&quot;Example - subject:(dinner
  movie)Meaning - Messages in which the subject contains both the word
  &quot;dinner&quot; and the word &quot;movie&quot; &nbsp;</p>
  </td>
 </tr>
 <tr style='mso-yfti-irow:11'>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>in:anywhere
  &nbsp;</p>
  </td>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>Search
  for messages anywhere in your account**Messages in Spam and Trash are
  excluded from searches by default &nbsp;</p>
  </td>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>Example
  - in:anywhere subject:movie Meaning - Messages in All Mail, Spam, and Trash
  that contain the word &quot;movie&quot;</p>
  </td>
 </tr>
 <tr style='mso-yfti-irow:12'>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>in:Inboxin:trashin:spam
  </p>
  </td>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>Search
  for messages in Inbox, Trash, or Spam &nbsp;</p>
  </td>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>Example
  - in:trash from:amyMeaning - Messages from Amy that are in Trash</p>
  </td>
 </tr>
 <tr style='mso-yfti-irow:13'>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>is:starredis:unreadis:read
  &nbsp;</p>
  </td>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>Search
  for messages that are starred, unread or read</p>
  </td>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>Example
  - is:read is:starred from:DavidMeaning - Messages from David that have been
  read and are marked with a star</p>
  </td>
 </tr>
 <tr style='mso-yfti-irow:14'>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>cc:bcc:
  &nbsp;</p>
  </td>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>Used
  to specify recipients in the cc: or bcc: fields**Search on bcc: cannot
  retrieve messages on which you were blind carbon copied&lt;&gt; &nbsp;</p>
  </td>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>Example
  - cc:david Meaning - Messages that were cc-ed to David</p>
  </td>
 </tr>
 <tr style='mso-yfti-irow:15;mso-yfti-lastrow:yes'>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>after:before:</p>
  </td>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>Search
  for messages sent during a certain period of time**Dates must be in
  yyyy/mm/dd format. &nbsp;</p>
  </td>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>Example
  - after:2004/04/16 before:2004/04/18 Meaning - Messages sent after April 16,
  2004, but before April 18, 2004.**More precisely: Messages sent on April 17,
  2004. </p>
  </td>
 </tr>
</table>

<p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'><o:p>&nbsp;</o:p></p>

<p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'><a
href="http://helpdesk.lakeheadu.ca/e-mail-and-computer-accounts/myemail-features-and-help.html"
title=Start></a></p>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874394">Why are
some words highlighted in yellow?</a> </h2>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>Highlighting points out where your search terms appear in a
message. When you search for something in your account, AUCmail&nbsp; returns a
list of all messages matching your query. After you open a message from the
search results, all words matching your search terms are highlighted in yellow.
</p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>If you would like to turn off highlighting, click the yellow
'Turn off highlighting' link located on the right of your AUCmail&nbsp;
account. </p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>To re-enable this feature, click 'Turn on highlighting. </p>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874395">Does AUCmail
search for partial matches?</a></h2>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>Search results do not include matches to partial strings or
matches that are 'similar' to your query, including plurals and misspellings.
If you search for 'vacation,' AUCmail returns messages containing instances of
'vacation,' but not messages including 'vacations' (plural) or 'vaccations'
(misspelled). </p>

<b><span style='font-size:16.0pt;font-family:Cambria;mso-fareast-font-family:
Arial, Helvetica, sans-serif;mso-bidi-font-family:Arial, Helvetica, sans-serif;mso-font-kerning:16.0pt;
mso-ansi-language:EN-US;mso-fareast-language:KO'><br clear=ALL
style='page-break-before:always'>
</span></b>

<h1 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874396">Managing
your Messages</a></h1>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874397">How do I
create folders?</a> </h2>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>Actually, AUCmail does not use folders. To help you organize
your mail more effectively, AUCmail&nbsp;uses labels instead. </p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong><o:p>&nbsp;</o:p></strong></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong>Here's why we think labels are better than folders:</strong>
</p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></p>

<table class=MsoNormalTable border=1 cellspacing=3 cellpadding=0
 style='mso-cellspacing:3.0pt;mso-padding-alt:3.0pt 3.0pt 3.0pt 3.0pt'>
 <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'>
  <td style='background:#002485;padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'><strong><span
  style='color:white'>LABELS</span></strong><span style='color:white'><o:p></o:p></span></p>
  </td>
  <td style='background:#002485;padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'><strong><span
  style='color:white'>FOLDERS</span></strong><span style='color:white'><o:p></o:p></span></p>
  </td>
 </tr>
 <tr style='mso-yfti-irow:1'>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>A
  conversation can have more than one label</p>
  </td>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>You
  can only put a message in one folder&nbsp;</p>
  </td>
 </tr>
 <tr style='mso-yfti-irow:2'>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>A
  conversation can be in several locations (Inbox, All Mail, Sent Mail, etc.)
  at once, making it easier to find later</p>
  </td>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>You
  have to remember where you filed a message to retrieve it</p>
  </td>
 </tr>
 <tr style='mso-yfti-irow:3;mso-yfti-lastrow:yes'>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>You
  can search conversations by label</p>
  </td>
  <td style='padding:3.0pt 3.0pt 3.0pt 3.0pt'>
  <p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>You
  can search conversations by label&nbsp;You cannot always do folder-specific
  searches</p>
  </td>
 </tr>
</table>

<p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'><o:p>&nbsp;</o:p></p>

<p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'><o:p>&nbsp;</o:p></p>

<p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'><a
href="http://helpdesk.lakeheadu.ca/e-mail-and-computer-accounts/myemail-features-and-help.html"
title=Start></a></p>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874398">How do I
use labels?</a> </h2>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>Labels do all the work of folders and give you an extra bonus:
you can add more than one to a conversation. Once you have created a label, you
can view all the messages with that label by searching, or by clicking the
label name along the left side of any AUCmail page. </p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>You can easily create, edit, and delete existing labels. </p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong><o:p>&nbsp;</o:p></strong></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong>Here's how to create a label:</strong> </p>

<ol style='margin-top:0cm' start=1 type=1>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l17 level1 lfo35;tab-stops:list 36.0pt'>Select the message(s) you
     would like to label by checking the box(es) next to the sender's name.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l17 level1 lfo35;tab-stops:list 36.0pt'>Select New label from the
     More Actions... drop-down menu.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l17 level1 lfo35;tab-stops:list 36.0pt'>Enter the name of the new
     label in the text box, and click OK. </li>
</ol>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>The selected messages will automatically be categorized under
the new label. </p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong><o:p>&nbsp;</o:p></strong></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong>To add a label to a message:</strong> </p>

<ol style='margin-top:0cm' start=1 type=1>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l4 level1 lfo36;tab-stops:list 36.0pt'>Check the box next to the
     message you would like to label. (You can label more than one message at a
     time.)</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l4 level1 lfo36;tab-stops:list 36.0pt'>From the More actions...
     drop-down menu, select the label you would like to apply. </li>
</ol>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>If you incorrectly label a message, click Undo in the yellow
bar along the top of the page to remove the label. (The Undo link is only
available immediately after applying the label.) </p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong><o:p>&nbsp;</o:p></strong></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong>To edit a label:</strong> </p>

<ol style='margin-top:0cm' start=1 type=1>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l24 level1 lfo37;tab-stops:list 36.0pt'>Log in to your AUCmail
     account (http://mail.aucegypt.edu).</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l24 level1 lfo37;tab-stops:list 36.0pt'>Click Edit labels at the
     bottom of the Labels box.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l24 level1 lfo37;tab-stops:list 36.0pt'>Click rename next to the
     label you want to edit.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l24 level1 lfo37;tab-stops:list 36.0pt'>Enter the new label name,
     and click OK. </li>
</ol>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>All the messages categorized under your old label name will
now be categorized under your new label. </p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong><o:p>&nbsp;</o:p></strong></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong>To delete a label:</strong> </p>

<ol style='margin-top:0cm' start=1 type=1>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l31 level1 lfo38;tab-stops:list 36.0pt'>Log in to your AUCmail
     account (http://mail.aucegypt.edu).</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l31 level1 lfo38;tab-stops:list 36.0pt'>Click Edit labels at the
     bottom of the Labels box.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l31 level1 lfo38;tab-stops:list 36.0pt'>Click remove label next
     to the label you want to delete.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l31 level1 lfo38;tab-stops:list 36.0pt'>Confirm that you would
     like to remove the label by clicking OK. </li>
</ol>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong><o:p>&nbsp;</o:p></strong></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong>*</strong> Removing a label doesn't delete the
messages previously categorized with that label. </p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>After labelling a message or conversation, you can remove it
from your Inbox by archiving it. Then, you can view archived messages by
clicking All Mail, or by clicking the label name along the left side of any AUCmail
page. </p>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874399">How do I
search on a label that's more than one word?</a> </h2>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>To search for messages with a specific label, enter 'label:,'
an advanced operator, followed by the label's name, in the search field. If the
label name has more than one word, you will need to connect the words with
dashes. </p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>For example, if you want to search for all messages from Bob
in the label 'My Friends', enter the following in the 'Search Mail' field: </p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>from:Bob label:my-friends </p>

<b><span style='font-size:16.0pt;font-family:Cambria;mso-fareast-font-family:
Arial, Helvetica, sans-serif;mso-bidi-font-family:Arial, Helvetica, sans-serif;mso-font-kerning:16.0pt;
mso-ansi-language:EN-US;mso-fareast-language:KO'><br clear=ALL
style='page-break-before:always'>
</span></b>

<h1 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874400">Archive</a></h1>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874401">About
Archive and All Mail</a></h2>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>Since you have more than 2,500 megabytes of storage, we
recommend that you archive messages rather than delete them. Once you delete a
message, after all, it's gone for good. By archiving messages and
conversations, you can take advantage of AUCmail's powerful search
functionality to retrieve later any message you have sent or received. Archived
conversations will appear in All Mail, which is the holding place for all of
the messages you have sent or received, but have not deleted. </p>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874402">What does
it mean to archive mail?</a></h2>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>To take advantage of Google Search, and reduce the time you
spend organizing your Inbox, archive your conversations. Archived messages and
conversations are stored in All Mail, and are available when you search your account.
They'll also continue to be available under any labels you may have applied to
the message. </p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong><o:p>&nbsp;</o:p></strong></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong>To archive messages:</strong> </p>

<ol style='margin-top:0cm' start=1 type=1>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l6 level1 lfo39;tab-stops:list 36.0pt'>Select the message(s) you
     would like to archive by checking the box(es) next to the sender's name.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l6 level1 lfo39;tab-stops:list 36.0pt'>Click Archive. </li>
</ol>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong><o:p>&nbsp;</o:p></strong></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong>Also of note:</strong> </p>

<ul style='margin-top:0cm' type=disc>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l39 level1 lfo40;tab-stops:list 36.0pt'>You can also archive mail
     from Conversation View -- just click Archive along the top of your
     message.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l39 level1 lfo40;tab-stops:list 36.0pt'>If you accidentally
     archive a message, click Undo in the yellow bar along the top of the page.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l39 level1 lfo40;tab-stops:list 36.0pt'>When someone responds to
     a message you have archived, the conversation containing that message will
     reappear in your Inbox.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l39 level1 lfo40;tab-stops:list 36.0pt'>You can move archived
     mail back to your Inbox by checking the box next to the sender's name and
     clicking Move to Inbox.&nbsp; </li>
</ul>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874403">How do I
un-archive messages?</a></h2>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>It's easy to move archived mail back to your Inbox. Just click
'All Mail,' and check the box next to the conversation or message you want to
move. Then, click 'Move to Inbox' along the top. </p>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874404">How do I
set up filters?</a></h2>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>AUCmail's filters allow you to manage the flow of incoming
messages. Using filters, you can automatically labels, archive, delete, star,
or forward your mail, based on any combination of keywords, sender, recipients,
and more. </p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong><o:p>&nbsp;</o:p></strong></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong>To create a filter:</strong> </p>

<ul style='margin-top:0cm' type=disc>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l22 level1 lfo41;tab-stops:list 36.0pt'>Click Create a filter
     (next to the Search the Web button at the top of any AUCmail page).</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l22 level1 lfo41;tab-stops:list 36.0pt'>Enter your filter
     criteria in the appropriate field(s). 
    </li>
     <img src="/wizard_media/images2/fwd_instructions_using filters_1.png" alt="forward instruction image1" />
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l22 level1 lfo41;tab-stops:list 36.0pt'>Click Test Search to see
     which messages currently in your account match your filter terms. You can
     update your criteria and run another test search, or click Next Step.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l22 level1 lfo41;tab-stops:list 36.0pt'>Select one or more actions
     from the list. These actions will be applied to messages matching your
     filter criteria in the order in which the actions are listed -- for
     example, you could choose to Forward matching messages to a specific email
     address, then Delete the messages.</li>
     <img src="/wizard_media/images2/fwd_instructions_using filters_2.png" alt="forward instruction image2" />
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l22 level1 lfo41;tab-stops:list 36.0pt'>If you would like to
     apply this filter to messages already in your account, select the Also
     apply filter to x conversations below checkbox.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l22 level1 lfo41;tab-stops:list 36.0pt'>Click Create Filter. </li>
</ul>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong><o:p>&nbsp;</o:p></strong></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong>To edit or delete existing filters:</strong> </p>

<ol style='margin-top:0cm' start=1 type=1>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l0 level1 lfo42;tab-stops:list 36.0pt'>Click Settings (at the
     top-right of any AUCmail page).</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l0 level1 lfo42;tab-stops:list 36.0pt'>Click Filters.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l0 level1 lfo42;tab-stops:list 36.0pt'>Find the filter you would
     like to change and click its edit link, or click delete to remove the
     filter.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l0 level1 lfo42;tab-stops:list 36.0pt'>If you are editing the
     filter, enter the updated criteria for the filter in the appropriate
     fields, and click Next Step</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l0 level1 lfo42;tab-stops:list 36.0pt'>Update any actions and
     click Update Filter.</li>
</ol>

<b><span style='font-size:16.0pt;font-family:Cambria;mso-fareast-font-family:
Arial, Helvetica, sans-serif;mso-bidi-font-family:Arial, Helvetica, sans-serif;mso-font-kerning:16.0pt;
mso-ansi-language:EN-US;mso-fareast-language:KO'><br clear=ALL
style='page-break-before:always'>
</span></b>

<h1 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874405">Spam and
Antivirus</a></h1>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874406">How does
anti-virus scanning work?</a> </h2>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>AUCmail automatically scans every attachment when it's
delivered to your account, and again each time you open a message. Attachments
you send are also scanned. Checking attachments for viruses protects our users
and their information, and prevents the spread of viruses. </p>

<ul style='margin-top:0cm' type=disc>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l19 level1 lfo43;tab-stops:list 36.0pt'>If a virus is found in an
     attachment you have received, our system will attempt to clean the file,
     so you can still access the information it contains. If the virus cannot
     be removed from the file, you will not be able to download it.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l19 level1 lfo43;tab-stops:list 36.0pt'>If our system is unable
     to scan certain files, you will see an error reading 'Oops... the virus
     scanner has a problem right now.' You will have the option to try again
     later or to download at your own risk. Please note that if AUCmail cannot
     scan the contents of the file, we cannot guarantee that it's safe to view.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l19 level1 lfo43;tab-stops:list 36.0pt'>If an attachment you are
     trying to send is infected with a virus, AUCmail will display an error
     message to tell you, but it will not clean the file. To send the message
     without that attachment, click the link in that error message that says
     'Remove attachment and send.'</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l19 level1 lfo43;tab-stops:list 36.0pt'>If AUCmail detects that
     you are trying to send an infected attachment, we suggest running your
     anti-virus software in case your hard drive is infected. If you do not
     have anti-virus software; AUC employee should call the helpdesk to have
     antivirus software installed on their computer. If you are a student we
     recommend that you might consider purchasing/installing one of the popular
     applications so you can protect your computer and information from
     viruses.&nbsp; </li>
</ul>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><b><o:p>&nbsp;</o:p></b></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><b>When are my files scanned for viruses? <o:p></o:p></b></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><b><o:p>&nbsp;</o:p></b></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>AUCmail scans attachments for viruses when they are delivered
to your account, and again each time you open a message. Attachments you send
are also scanned for viruses. </p>

<h4 style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></h4>

<h4 style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></h4>

<h4 style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>Incoming Attachments</h4>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>After you open a message, look right above the list of
attached files -- this is where AUCmail displays the progress of the virus
scan. While AUCmail is checking for viruses, you will see a message that says:
'Scanning your attachments for viruses...' </p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>Once the scan is complete, AUCmail will display the results.
'Virus found' will appear next to infected files, and you will not be able to
download them. </p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>If an attachment is safe, or clean, you can download it by
clicking the link. </p>

<h4 style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></h4>

<h4 style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></h4>

<h4 style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>Outgoing Attachments</h4>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>If AUCmail detects a virus in an attachment you are trying to
send, you will receive an error message that says: 'Your attachment contained a
virus and could not be sent.' Click the link in the error message that says
'Remove attachment and send.' Your message will then be sent, without the
attachment. </p>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874407">Can I turn
off anti-virus scanning?</a></h2>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong><o:p>&nbsp;</o:p></strong></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong>No</strong>. In order to protect our users and prevent
the spread of viruses, we do not allow you to disable anti-virus scanning. We
hope you will enjoy the security anti-virus scanning provides. </p>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874408">Can I
download an infected attachment?</a></h2>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong><o:p>&nbsp;</o:p></strong></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><strong>No.</strong> In order to protect our users and prevent
the spread of viruses, we do not allow you to download infected attachments. </p>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874409">How do I
get rid of SPAM?</a> </h2>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>To remove SPAM from your Inbox, check the box next to the
unwanted message, and click Report SPAM. If you discover a message is SPAM once
you have opened it, just click Report SPAM along the top of the message to both
remove it from your Inbox, placing it in your SPAM folder.&nbsp; This action
will also inform the email system that the message and messages like it should
in the future be treated as SPAM automatically. </p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>The more SPAM is marked, the better the system will be at
weeding out those annoying messages. If a message has been accidentally marked
as SPAM, click Not SPAM at the top of the message. You can also click Undo
immediately after marking a message as SPAM, to remove the SPAM label. </p>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874410">How do I
prevent mail from being marked as SPAM?</a></h2>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>Make sure that you have added your friends' email addresses to
your Contacts list.&nbsp; The e-mail system will always deliver messages from
your contacts. </p>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874411">What
should I do if a message is improperly marked as SPAM?</a></h2>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>Use the e-mail system’s 'Not SPAM' button to unmark mail
that's been misclassified. Just open 'SPAM,' check the box next to the message
that isn't SPAM, and click 'Not SPAM' along the top. You will also see the 'Not
SPAM' button at the top of SPAM messages you have opened, so you can unmark
messages from Conversation View as well. Unmarking messages moves them to your
Inbox. </p>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874412">What
happens when I click 'Report SPAM'?</a></h2>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><o:p>&nbsp;</o:p></p>

<p style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'>By clicking ‘Report SPAM’, you are providing us with valuable
information to help continually improve the e-mail system’s SPAM filters.
Reporting SPAM will help the system increase the accuracy with which it
identifies SPAM, resulting in fewer SPAM messages appearing in your account. </p>

<h2 style='margin:0cm;margin-bottom:.0001pt'><span style='font-weight:normal'><o:p>&nbsp;</o:p></span></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874413">How do I
block email from a sender?</a></h2>

<p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'><o:p>&nbsp;</o:p></p>

<p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>If
you would like to block messages from appearing in your Inbox that are not SPAM
but are from a specific sender, you can create a filter that sends the unwanted
mail to Trash. </p>

<p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'><b><o:p>&nbsp;</o:p></b></p>

<p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'><b>To
create a filter, please follow the steps below:</b> </p>

<ol style='margin-top:0cm' start=1 type=1>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l32 level1 lfo44;tab-stops:list 36.0pt'>Log in to your AUCmail
     account at <a href="http://myemail.lakeheadu.ca/">http://mail.aucegypt.edu/</a></li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l32 level1 lfo44;tab-stops:list 36.0pt'>Click Create a filter
     from its location next to the search box at the top of any AUCmail page.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l32 level1 lfo44;tab-stops:list 36.0pt'>Enter the sender's email
     address in the From field.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l32 level1 lfo44;tab-stops:list 36.0pt'>Click Next Step.</li>
 <li class=MsoNormal style='text-align:justify;text-justify:inter-ideograph;
     mso-list:l32 level1 lfo44;tab-stops:list 36.0pt'>Select the Delete it
     checkbox. You can also choose to apply this new filter to existing
     conversations by selecting the Also apply filter to... checkbox</li>
</ol>

<h2 style='margin:0cm;margin-bottom:.0001pt'><span style='font-weight:normal'><o:p>&nbsp;</o:p></span></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><span style='font-weight:normal'><o:p>&nbsp;</o:p></span></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874414">Why Am I
Getting Spam from aucegypt.edu e-mail address?</a> </h2>

<p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>You
may on occasion get e-mail that appears to come from aucegypt.edu and contains
suspicious content.&nbsp; This occurs when resourceful and malicious Spammers
engage in what is called e-mail spoofing.&nbsp; The term ‘e-mail spoofing’ is
used to describe fraudulent email activity in which the sender address and
other parts of the email header, are altered to appear as though the e-mail
originated from a different source. This technique is commonly used for SPAM
e-mail and phishing to hide the origin of an e-mail message. By changing
certain properties of the e-mail, such as the From, Return-Path and Reply-To
fields (which can be found in the message header), ill-intentioned senders can
make the e-mail appear to be from someone other than the actual sender. This
technique is most prevalent with ‘website spoofing’, or Phishing, which mimic
an actual, well-known website but are run by another party either with
fraudulent intentions or as a means of criticism of the organization’s
activities. </p>

<p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>If
you encounter any such suspicious e-mail, take care not to provide any personal
information and report the suspicious e-mail to the AUC Helpdesk (email <a
href="mailto:support@aucegypt.edu">support@aucegypt.edu</a><span
style="mso-spacerun: yes">&nbsp; </span>or call 2615 1200). </p>

<h2 style='margin:0cm;margin-bottom:.0001pt'><span style='font-weight:normal'><o:p>&nbsp;</o:p></span></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><o:p>&nbsp;</o:p></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874415">Reporting
Phishing</a></h2>

<p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'><o:p>&nbsp;</o:p></p>

<p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>AUCmail
does have a feature to report Phishing.&nbsp; With the suspicious email open,
users </p>

<p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'>can
click on the action arrow in the upper right hand corner (beside the reply
button) and select Report Phishing.&nbsp; By doing so, the email system will be
informed of the suspicious email and can take appropriate action. </p>

<b><span style='font-size:16.0pt;mso-bidi-font-size:10.0pt;font-family:Cambria;
mso-fareast-font-family:Arial, Helvetica, sans-serif;mso-bidi-font-family:Arial, Helvetica, sans-serif;
mso-font-kerning:16.0pt;mso-ansi-language:EN-US;mso-fareast-language:KO'><br
clear=ALL style='page-break-before:always'>
</span></b>

<h1><a name="_Toc207874416"><span style='mso-bidi-font-size:10.0pt'>POP3 &amp;
IMAP setup instructions:</span></a><span style='mso-bidi-font-size:10.0pt'><o:p></o:p></span></h1>

<p class=MsoNormal><span style='mso-bidi-font-size:10.0pt'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><b><span style='mso-bidi-font-size:10.0pt'><o:p>&nbsp;</o:p></span></b></p>

<div align=center>

<table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0
 style='border-collapse:collapse;border:none;mso-border-alt:solid black .5pt;
 mso-yfti-tbllook:1184;mso-padding-alt:0cm 5.4pt 0cm 5.4pt;mso-border-insideh:
 .5pt solid black;mso-border-insidev:.5pt solid black'>
 <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes;
  height:66.4pt'>
  <td width=431 valign=top style='width:430.5pt;border:solid black 1.0pt;
  mso-border-alt:solid black .5pt;background:#F2F2F2;padding:0cm 5.4pt 0cm 5.4pt;
  height:66.4pt'>
  <p class=MsoNormal><b><span style='mso-bidi-font-size:10.0pt'>Important
  Notes:<o:p></o:p></span></b></p>
  <p class=MsoNormal><span style='mso-bidi-font-size:10.0pt'><span
  style="mso-spacerun: yes">&nbsp;</span>- Please follow the default
  instructions unless otherwise noted, replacing 'your_domain.com' with '<b>aucegypt.edu</b>'.<o:p></o:p></span></p>
  <p class=MsoNormal><span style='mso-bidi-font-size:10.0pt'><o:p>&nbsp;</o:p></span></p>
  <p class=MsoNormal><span style='mso-bidi-font-size:10.0pt'><span
  style="mso-spacerun: yes">&nbsp;</span>- When setting up POP or IMAP access
  to your AUCmail account, make sure to enter your full email address (e.g.
  xyz@aucegypt.edu) whenever you're asked for your username or address. <o:p></o:p></span></p>
  <p class=MsoNormal><span style='mso-bidi-font-size:10.0pt'><o:p>&nbsp;</o:p></span></p>
  </td>
 </tr>
</table>

</div>

<p class=MsoNormal><span style='mso-bidi-font-size:10.0pt'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='mso-bidi-font-size:10.0pt'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='mso-bidi-font-size:10.0pt'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><b><span style='mso-bidi-font-size:10.0pt'>IMAP configuration
instructions: <o:p></o:p></span></b></p>

<p class=MsoNormal><a
href="http://mail.google.com/support/bin/answer.py?hl=en&amp;ctx=mail&amp;answer=75726"><span
style='mso-bidi-font-size:10.0pt'>http://mail.google.com/support/bin/answer.py?hl=en&amp;ctx=mail&amp;answer=75726</span></a><span
style='mso-bidi-font-size:10.0pt'><o:p></o:p></span></p>

<p class=MsoNormal><span style='mso-bidi-font-size:10.0pt'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='mso-bidi-font-size:10.0pt'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><b><span style='mso-bidi-font-size:10.0pt'>POP3 configuration
instructions:</span></b></p>
<p class=MsoNormal><b><span style='mso-bidi-font-size:10.0pt'> 
  <o:p></o:p>
</span></b>
</p>
<p class=MsoNormal><a
href="http://mail.google.com/support/bin/answer.py?hl=en&amp;ctx=mail&amp;answer=12103"><span
style='mso-bidi-font-size:10.0pt'>http://mail.google.com/support/bin/answer.py?hl=en&amp;ctx=mail&amp;answer=12103</span></a><span
style='mso-bidi-font-size:10.0pt'><o:p></o:p></span></p>

<p class=MsoNormal><span style='mso-bidi-font-size:10.0pt'><o:p>&nbsp;</o:p></span></p>

<table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0
 style='border-collapse:collapse;border:none;mso-border-alt:solid black .5pt;
 mso-yfti-tbllook:1184;mso-padding-alt:0cm 5.4pt 0cm 5.4pt;mso-border-insideh:
 .5pt solid black;mso-border-insidev:.5pt solid black'>
 <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'>
  <td width=443 valign=top style='width:442.8pt;border:solid black 1.0pt;
  mso-border-alt:solid black .5pt;background:#F2F2F2;padding:0cm 5.4pt 0cm 5.4pt'>
  <p class=MsoNormal>&nbsp;</p>
  <p class=MsoNormal><b><span style='mso-bidi-font-size:10.0pt'>Attention:</span></b><span
  style='mso-bidi-font-size:10.0pt'><o:p></o:p>
  </span></p>
  <p class=MsoNormal><i><span style='mso-bidi-font-size:10.0pt'>Only to users
  who upgraded/migrated their account from the old email system<o:p></o:p></span></i></p>
  <p class=MsoNormal><span style='mso-bidi-font-size:10.0pt'>- To avoid
  re-downloading old emails, make sure to select “Enable POP only for mail that
  arrives from now on” when following the POP3 configuration.<o:p></o:p></span></p>
  <p class=MsoNormal>&nbsp;</p>
  <p class=MsoNormal align=center style='text-align:center'><span
  style='mso-bidi-font-size:10.0pt'><o:p><img src="/wizard_media/images2/pop_imap.png" alt="pop3 configuration image" />&nbsp;</o:p></span></p>
  <p class=MsoNormal align=center style='text-align:center'><span
  style='mso-bidi-font-size:10.0pt;mso-fareast-language:EN-US;mso-no-proof:
  yes'><v:shape id="Picture_x0020_2" o:spid="_x0000_i1026" type="#_x0000_t75"
   style='width:242pt;height:125pt;visibility:visible'>
   <v:imagedata src="http://mail-upgrade.aucegypt.edu/wizard_media/images_help/pop_imap.png"
    o:title=""/>
   <v:textbox style='mso-rotate-with-shape:t'/>
  </v:shape></span><span style='mso-bidi-font-size:10.0pt'><o:p></o:p></span></p>
  <p class=MsoNormal><b><span style='mso-bidi-font-size:10.0pt'><o:p>&nbsp;</o:p></span></b></p>
  </td>
 </tr>
</table>

<span style='font-size:12.0pt;mso-bidi-font-size:10.0pt;font-family:Arial, Helvetica, sans-serif;
mso-fareast-font-family:Batang;mso-bidi-font-family:Arial, Helvetica, sans-serif;
mso-ansi-language:EN-US;mso-fareast-language:KO'><br clear=ALL
style='mso-special-character:line-break;page-break-before:always'>
</span>

<p class=MsoNormal><b><span style='font-size:16.0pt;mso-bidi-font-size:10.0pt;
font-family:Cambria;mso-fareast-font-family:Arial, Helvetica, sans-serif;mso-font-kerning:
16.0pt'><o:p>&nbsp;</o:p></span></b></p>

<h1><a name="_Toc207874417"><span style='mso-bidi-font-size:10.0pt'>Frequently
Asked Questions</span></a><span style='mso-bidi-font-size:10.0pt'><o:p></o:p></span></h1>

<h2 style='margin:0cm;margin-bottom:.0001pt'><span style='font-size:12.0pt;
font-family:Arial, Helvetica, sans-serif'><o:p>&nbsp;</o:p></span></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><span style='font-size:12.0pt;
font-family:Arial, Helvetica, sans-serif'><o:p>&nbsp;</o:p></span></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874418"><span
style='font-size:12.0pt;font-family:Arial, Helvetica, sans-serif'>What if I already have a
Gmail account, or Yahoo or HotMail?</span></a><span style='font-size:12.0pt;
font-family:Arial, Helvetica, sans-serif'><o:p></o:p></span></h2>

<p class=MsoNormal><span style='mso-fareast-font-family:Arial, Helvetica, sans-serif'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='mso-fareast-font-family:Arial, Helvetica, sans-serif'>This
aucegypt.edu account <i>powered by Google</i> will be separate from any other
accounts at Google or elsewhere.&nbsp; The only account it will automatically <b><i>retire</i></b>
will be your old aucegypt.edu account, if you had one.&nbsp; You can combine
accounts later if you want, but that will be up to you.<o:p></o:p></span></p>

<p class=MsoNormal><b><span style='mso-fareast-font-family:Arial, Helvetica, sans-serif'><o:p>&nbsp;</o:p></span></b></p>

<h2 style='margin:0cm;margin-bottom:.0001pt'><span style='font-size:12.0pt;
font-family:Arial, Helvetica, sans-serif'><o:p>&nbsp;</o:p></span></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874419"><span
style='font-size:12.0pt;font-family:Arial, Helvetica, sans-serif'>Where and how do I apply
to upgrade my old AUC account to the new AUCmail platform?</span></a><span
style='font-size:12.0pt;font-family:Arial, Helvetica, sans-serif'><o:p></o:p></span></h2>

<p class=MsoNormal><span style='mso-fareast-font-family:Arial, Helvetica, sans-serif'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='mso-fareast-font-family:Arial, Helvetica, sans-serif'>You
can use a special conversion utility that will set up the new account, move
your stored messages and address book as your new &quot;contacts,&quot; and
retires the old account automatically.&nbsp; To upgrade your account, log in
now to </span><a href="http://mail-upgrade.aucegypt.edu"><span
style='mso-fareast-font-family:Arial, Helvetica, sans-serif'>http://mail-upgrade.aucegypt.edu</span></a><span
style='mso-fareast-font-family:Arial, Helvetica, sans-serif'><o:p></o:p></span></p>

<p class=MsoNormal><span style='mso-fareast-font-family:Arial, Helvetica, sans-serif'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><b><span style='mso-fareast-font-family:Arial, Helvetica, sans-serif'>Note:
</span></b><i><span style='mso-fareast-font-family:Arial, Helvetica, sans-serif'>The
conversion will utility can be used till 1<sup>st</sup> of December 2008, after
which all AUC account will be automatically converted to the new AUCmail
platform.<o:p></o:p></span></i></p>

<h2 style='margin:0cm;margin-bottom:.0001pt'><span style='font-size:12.0pt;
font-family:Arial, Helvetica, sans-serif'><o:p>&nbsp;</o:p></span></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874420"><span
style='font-size:12.0pt;font-family:Arial, Helvetica, sans-serif'>What if I like my
current e-mail software?</span></a><span style='font-size:12.0pt;font-family:
Arial, Helvetica, sans-serif'><o:p></o:p></span></h2>

<p class=MsoNormal><span style='mso-fareast-font-family:Arial, Helvetica, sans-serif'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='mso-fareast-font-family:Arial, Helvetica, sans-serif'>If
you choose, you can continue using PC client software like Outlook Express or
Eudora to handle your mail.&nbsp; We hope you'll try the Google-powered web
interface, though.&nbsp; It will give you&nbsp;easier access to related
applications like multiple, integrated calendars and sharable files,
independence from the PC where your client software is installed, and a raft of
very handy features of its own.<o:p></o:p></span></p>

<p class=MsoNormal><b><span style='mso-fareast-font-family:Arial, Helvetica, sans-serif'><o:p>&nbsp;</o:p></span></b></p>

<h2 style='margin:0cm;margin-bottom:.0001pt'><span style='font-size:12.0pt;
font-family:Arial, Helvetica, sans-serif'><o:p>&nbsp;</o:p></span></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874421"><span
style='font-size:12.0pt;font-family:Arial, Helvetica, sans-serif'>What are
&quot;conversations,&quot; and why don't I have folders?</span></a><span
style='font-size:12.0pt;font-family:Arial, Helvetica, sans-serif'><o:p></o:p></span></h2>

<p class=MsoNormal><span style='mso-fareast-font-family:Arial, Helvetica, sans-serif'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='mso-fareast-font-family:Arial, Helvetica, sans-serif'>The
new system will keep track of messages that are related to each other and
display them in handy but compact chronological order.&nbsp; That makes
remembering and managing the context a lot easier, whether your exchange is
with a single individual or a several correspondents.&nbsp; The headers of
messages in a conversation are displayed like the tabs on folders in a file
drawer, with the older ones above the newer ones.&nbsp; Only the most recent are
opened and fully displayed by default, but clicking on any of them will expand
it, and the <b>Expand All</b> option on the right does what you would
expect.&nbsp; That's a <b>conversation.</b><br>
<br>
A <b>label</b> is the new way of handling what you probably used <b>folders </b>for
before.&nbsp; But multiple labels can be assigned to a message, so you don't
have to decide whether it's about apples or oranges if it's about both.&nbsp;
Not only that, but quick access to <b>full-text searching</b> will instantly
scan all or a subset of your messages for a word or phrase, so you may find
that folders/labels are less important than before.<o:p></o:p></span></p>

<p class=MsoNormal><b><span style='mso-fareast-font-family:Arial, Helvetica, sans-serif'><o:p>&nbsp;</o:p></span></b></p>

<h2 style='margin:0cm;margin-bottom:.0001pt'><span style='font-size:12.0pt;
font-family:Arial, Helvetica, sans-serif'><o:p>&nbsp;</o:p></span></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874422"><span
style='font-size:12.0pt;font-family:Arial, Helvetica, sans-serif'>How much storage do I
have available?</span></a><span style='font-size:12.0pt;font-family:Arial, Helvetica, sans-serif'><o:p></o:p></span></h2>

<p class=MsoNormal><span style='mso-fareast-font-family:Arial, Helvetica, sans-serif'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='mso-fareast-font-family:Arial, Helvetica, sans-serif'>The
limit increases pretty often, but as of late August, 2008, it was a little more
than 7GB per user mailbox.&nbsp; The system always tells you at the bottom of
the Inbox page.<o:p></o:p></span></p>

<p class=MsoNormal><b><span style='mso-fareast-font-family:Arial, Helvetica, sans-serif'><o:p>&nbsp;</o:p></span></b></p>

<h2 style='margin:0cm;margin-bottom:.0001pt'><span style='font-size:12.0pt;
font-family:Arial, Helvetica, sans-serif'><o:p>&nbsp;</o:p></span></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874423"><span
style='font-size:12.0pt;font-family:Arial, Helvetica, sans-serif'>How does archiving work?</span></a><span
style='font-size:12.0pt;font-family:Arial, Helvetica, sans-serif'><o:p></o:p></span></h2>

<p class=MsoNormal><span style='mso-fareast-font-family:Arial, Helvetica, sans-serif'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='mso-fareast-font-family:Arial, Helvetica, sans-serif'>When
you no longer need to keep the header of a conversation or message in front of
you can tell the system to <b>archive</b> it.&nbsp; That doesn't move the
message itself; it merely stops displaying the header in your Inbox.&nbsp; You
can still see and use it by clicking on <b>All Mail</b> (the default is <b>Inbox</b>)
in the control panel at the upper left of the screen.&nbsp; And you can also
easily move it back to your Inbox if you want.&nbsp; <o:p></o:p></span></p>

<p class=MsoNormal><b><span style='mso-fareast-font-family:Arial, Helvetica, sans-serif'><o:p>&nbsp;</o:p></span></b></p>

<p class=MsoNormal><b><span style='mso-fareast-font-family:Arial, Helvetica, sans-serif'><o:p>&nbsp;</o:p></span></b></p>

<h2 style='margin:0cm;margin-bottom:.0001pt'><span style='font-size:12.0pt;
font-family:Arial, Helvetica, sans-serif'><o:p>&nbsp;</o:p></span></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874424"><span
style='font-size:12.0pt;font-family:Arial, Helvetica, sans-serif'>Can I retrieve an
archived or deleted message or conversation?</span></a><span style='font-size:
12.0pt;font-family:Arial, Helvetica, sans-serif'><o:p></o:p></span></h2>

<p class=MsoNormal><span style='mso-fareast-font-family:Arial, Helvetica, sans-serif'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='mso-fareast-font-family:Arial, Helvetica, sans-serif'>Yes.&nbsp;
Archived message haven't really gone away, as I said above.&nbsp; Their headers
can immediately be restored to your Inbox if you want.&nbsp; <b>Deleted</b>
message are by default kept around for 30 days before being expunged, so you'll
have quite a bit of time to change your mind or correct a mistaken deletion by
visiting the <b>Trash</b> and moving the message or conversation back to your
Inbox.&nbsp; Remember, however, that you will have more than 7GB of
message-storage space, so you may no longer to delete most messages, since
you'll probably have room to keep them around just in case you need them next
year. <o:p></o:p></span></p>

<p class=MsoNormal><b><span style='mso-fareast-font-family:Arial, Helvetica, sans-serif'><o:p>&nbsp;</o:p></span></b></p>

<h2 style='margin:0cm;margin-bottom:.0001pt'><span style='font-size:12.0pt;
font-family:Arial, Helvetica, sans-serif'><o:p>&nbsp;</o:p></span></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874425"><span
style='font-size:12.0pt;font-family:Arial, Helvetica, sans-serif'>How is spam handled?</span></a><span
style='font-size:12.0pt;font-family:Arial, Helvetica, sans-serif'><o:p></o:p></span></h2>

<p class=MsoNormal><span style='mso-fareast-font-family:Arial, Helvetica, sans-serif'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='mso-fareast-font-family:Arial, Helvetica, sans-serif'>Google
uses multiple strategies and technologies to try to identify and treat spam
properly--many more than AUC could afford to purchase on its own.&nbsp; The
result is that although more than 80% of all arriving messages are spam, fewer
than 1% of it arrives in users' Inboxes.<o:p></o:p></span></p>

<p class=MsoNormal><b><span style='mso-fareast-font-family:Arial, Helvetica, sans-serif'><o:p>&nbsp;</o:p></span></b></p>

<h2 style='margin:0cm;margin-bottom:.0001pt'><span style='font-size:12.0pt;
font-family:Arial, Helvetica, sans-serif'><o:p>&nbsp;</o:p></span></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874426"><span
style='font-size:12.0pt;font-family:Arial, Helvetica, sans-serif'>Won't e-mail be more
susceptible to network problems?</span></a><span style='font-size:12.0pt;
font-family:Arial, Helvetica, sans-serif'><o:p></o:p></span></h2>

<p class=MsoNormal><span style='mso-fareast-font-family:Arial, Helvetica, sans-serif'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='mso-fareast-font-family:Arial, Helvetica, sans-serif'>Yes,
in one way it will.&nbsp; Your mail will be stored in Google data centers, and
if a network connection to the right data center(s) is not available or is
slow, you will temporarily have trouble processing e-mail.&nbsp; We debated
this issue in Information Technology long and hard, and we finally decided that
the benefits of the new system outweighed the additional risk of Internet
interruption.&nbsp; Here's some of why:&nbsp; (1) Redundancy in long-haul
Internet capacity is increasing, and along with it long-term reliability.&nbsp;
(2) The additional reliance on the Internet is balanced against the lessened
reliance on AUC's own internal network, which can have problems as well.&nbsp;
(3) We think we're pretty good at solving problems, but when it comes to
resources and staff, Google is in a whole other league.&nbsp; (4) Although
Google started in the US, not all data centers are located there now.&nbsp; (5)<o:p></o:p></span></p>

<p class=MsoNormal><b><span style='mso-fareast-font-family:Arial, Helvetica, sans-serif'><o:p>&nbsp;</o:p></span></b></p>

<h2 style='margin:0cm;margin-bottom:.0001pt'><span style='font-size:12.0pt;
font-family:Arial, Helvetica, sans-serif'><o:p>&nbsp;</o:p></span></h2>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874427"><span
style='font-size:12.0pt;font-family:Arial, Helvetica, sans-serif'>What about losing my
connection or having a computer crash while composing a message?</span></a><span
style='font-size:12.0pt;font-family:Arial, Helvetica, sans-serif'><o:p></o:p></span></h2>

<p class=MsoNormal><span style='mso-fareast-font-family:Arial, Helvetica, sans-serif'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='mso-fareast-font-family:Arial, Helvetica, sans-serif'>Every
few minutes the system saves a draft copy of any message you are
creating.&nbsp; (You can also tell it to save a copy at any moment.)&nbsp; If
your session is interrupted by a crash (or by your need to answer a more
pressing message) you can find and resume working on the interrupted message in
<b>Drafts</b>.<o:p></o:p></span></p>

<p class=MsoNormal><span style='mso-fareast-font-family:Arial, Helvetica, sans-serif'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='mso-fareast-font-family:Arial, Helvetica, sans-serif'><o:p>&nbsp;</o:p></span></p>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874428"><span
style='font-size:12.0pt;font-family:Arial, Helvetica, sans-serif'>I'm a new student and I
don't have an AUCmail. How can I get an AUCmail?</span></a><span
style='font-size:12.0pt;font-family:Arial, Helvetica, sans-serif'><o:p></o:p></span></h2>

<p class=MsoNormal><span style='mso-fareast-font-family:Arial, Helvetica, sans-serif'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='mso-fareast-font-family:Arial, Helvetica, sans-serif'>If
you are a Full-time student, go now to http://signup.aucegypt.edu and register
your account.<o:p></o:p></span></p>

<p class=MsoNormal><span style='mso-fareast-font-family:Arial, Helvetica, sans-serif'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='mso-fareast-font-family:Arial, Helvetica, sans-serif'><o:p>&nbsp;</o:p></span></p>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874429"><span
style='font-size:12.0pt;font-family:Arial, Helvetica, sans-serif'>Who are eligible for an
AUCmail account?</span></a><span style='font-size:12.0pt;font-family:Arial, Helvetica, sans-serif'>
How can I signup far a new AUCmail account?<o:p></o:p></span></h2>

<p class=MsoNormal><span style='mso-fareast-font-family:Arial, Helvetica, sans-serif'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='mso-fareast-font-family:Arial, Helvetica, sans-serif'>Full-time
students, staff, faculty and alumni are eligible. Students can register their
account by logging to http://signup.aucegypt.edu. While, faculty and staff can
temporarily signup for an account using this url:
http://unsweb.aucegypt.edu/Signup.asp<o:p></o:p></span></p>

<p class=MsoNormal><span style='mso-fareast-font-family:Arial, Helvetica, sans-serif'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='mso-fareast-font-family:Arial, Helvetica, sans-serif'><o:p>&nbsp;</o:p></span></p>

<h2 style='margin:0cm;margin-bottom:.0001pt'><a name="_Toc207874430"><span
style='font-size:12.0pt;font-family:Arial, Helvetica, sans-serif'>For how long can I keep
my AUCmail account?</span></a><span style='font-size:12.0pt;font-family:Arial, Helvetica, sans-serif'><o:p></o:p></span></h2>

<p class=MsoNormal><span style='mso-fareast-font-family:Arial, Helvetica, sans-serif'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='mso-fareast-font-family:Arial, Helvetica, sans-serif'>If
you are a student, you can keep your AUCmail for life ... However, staff and
faculty can keep their accounts as long as they are working at AUC.<o:p></o:p></span></p>

<p class=MsoNormal><span style='mso-fareast-font-family:Arial, Helvetica, sans-serif'><o:p>&nbsp;<br />
  <br />
</o:p></span></p>

<h1 style='margin:0cm;margin-bottom:.0001pt;text-align:justify;text-justify:
inter-ideograph'><a name="_Toc207874431"><span style='mso-bidi-font-size:10.0pt'>References:</span></a><span
style='mso-bidi-font-size:10.0pt'><o:p></o:p></span></h1>

<p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'><span
style='mso-bidi-font-size:10.0pt'>Google. <u>Get help with Google Apps Email</u>.
</span><a href="http://www.google.com/support/a/aucegypt.edu/bin/topic.py?topic=10100&amp;hl=en&amp;labs=1"><span
style='mso-bidi-font-size:10.0pt'>http://www.google.com/support/a/aucegypt.edu/bin/topic.py?topic=10100&amp;hl=en&amp;labs=1</span></a><span
style='mso-bidi-font-size:10.0pt'><o:p></o:p></span></p>

<p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'><span
style='mso-bidi-font-size:10.0pt'><o:p></o:p></span></p>



<p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'><span
style='mso-bidi-font-size:10.0pt'>Lakehead University, Technology Service
center. <u>MyEmail Features and Help</u>. </span><a
href="http://helpdesk.lakeheadu.ca/e-mail-and-computer-accounts/myemail-features-and-help.html">http://helpdesk.lakeheadu.ca/e-mail-and-computer-accounts/myemail-features-and-help.html</a></p>

<p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'><span
style='mso-bidi-font-size:10.0pt'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'><span
style='mso-bidi-font-size:10.0pt'><o:p>&nbsp;</o:p></span></p>

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